Terms of Service

1. Acceptance of Terms

By accessing or using COD Verification ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service. These Terms apply to all users, including Shopify store owners and their customers who interact with our order confirmation system.

2. Description of Service

COD Verification provides a WhatsApp-based order confirmation service for Shopify stores. Our Service enables merchants to:

• Send automated order confirmation requests to customers via WhatsApp
• Allow customers to confirm or cancel Cash on Delivery (COD) orders
• Automatically update order statuses in Shopify based on customer responses
• Access analytics and reporting on confirmation rates

3. Account Registration

To use our Service, you must:

• Have a valid Shopify store
• Install our app from the Shopify App Store
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree to use our Service only for lawful purposes. You may not:

• Send spam or unsolicited messages through our platform
• Use the Service to harass, abuse, or harm others
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Violate WhatsApp's Terms of Service or Commerce Policy
• Use automated systems to access the Service without permission
• Resell or redistribute our Service without authorization

5. Customer Data and Privacy

When using our Service, you acknowledge that:

• You are responsible for obtaining proper consent from your customers to receive WhatsApp messages
• You will comply with all applicable data protection laws (including GDPR, CCPA)
• Customer phone numbers and order data are processed in accordance with our Privacy Policy
• You will not use customer data for purposes other than order confirmation

6. WhatsApp Compliance

Our Service operates through WhatsApp's Business API. You agree to:

• Comply with WhatsApp's Business Terms of Service
• Follow WhatsApp's Commerce Policy and Community Standards
• Use only approved message templates for business communications
• Respect customer opt-out requests promptly

7. Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted availability. We may:

• Perform scheduled maintenance with advance notice when possible
• Experience downtime due to factors beyond our control
• Modify or discontinue features with reasonable notice

8. Fees and Payment

Pricing for our Service is as displayed on our website or the Shopify App Store. You agree to:

• Pay all applicable fees according to your selected plan
• Provide accurate billing information
• Accept that fees are non-refundable unless otherwise stated

9. Intellectual Property

All content, features, and functionality of our Service are owned by COD Verification and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our materials without permission.

10. Limitation of Liability

To the maximum extent permitted by law, COD Verification shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Failed order confirmations or message delivery issues
• Actions taken by customers based on our messages
• Third-party service outages (WhatsApp, Shopify)

11. Disclaimer of Warranties

Our Service is provided "as is" without warranties of any kind, whether express or implied. We do not warrant that the Service will be error-free, secure, or available at all times.

12. Indemnification

You agree to indemnify and hold harmless COD Verification, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your access to our Service immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activities
• Non-payment of fees
• At our sole discretion with reasonable notice

Upon termination, your right to use the Service will cease immediately.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through our Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

16. Contact Information

For questions about these Terms of Service, please contact us:

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