Privacy Policy
Last updated: January 16, 2026
1. Introduction
Welcome to COD Verification ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp order confirmation service for Shopify stores.
2. Information We Collect
We collect information that you provide directly to us, including:
- Store Information: Your Shopify store name, URL, and contact details
- Order Data: Order details necessary to send confirmation messages (order ID, customer name, items, total amount)
- Customer Phone Numbers: WhatsApp-enabled phone numbers to send order confirmation messages
- Usage Data: Information about how you use our service, including confirmation rates and response times
3. How We Use Your Information
We use the information we collect to:
- Send order confirmation messages via WhatsApp on your behalf
- Update order statuses in your Shopify store based on customer responses
- Provide analytics and insights about your order confirmation rates
- Improve and optimize our service
- Communicate with you about service updates and support
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With WhatsApp/Meta to send messages on your behalf
- Shopify: To update order statuses and retrieve order information
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and access controls.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order confirmation data is typically retained for 90 days for analytics purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your data
- Rectify inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
8. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
9. Third-Party Services
Our service integrates with third-party platforms including Shopify and WhatsApp. These services have their own privacy policies, and we encourage you to review them:
10. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
COD Verification Support
Email: info@UseWhapi.com